Modern Outpost customer service - 10 Reasons to shop

Modern Outpost

10 Great Reasons
To Shop With Us
...plus a few from our customers

1. Product selection
Hundreds of outdoor lifestyle products in one catalog & website, many under $20. We are constantly adding the latest innovations in outdoor recreation.

2. Large inventory
Means we ship your order quickly. 99% of orders ship within 24 hours.

3. Gift certificates
Available by email or post, gift certificates are a great way to give someone the gift of choice.

4. Seven Payment options
Seven payment options are available for both US and Canadian customers. We invoice in your choice of US or Canadian dollars. You don't even need a credit card to make a purchase at Modern Outpost!

5. Several shipping options
Select from postal or UPS services to minimize your cost & meet your delivery needs.
Rates from as low as $4.50 USD

6. Great service throughout the USA
with...
  - no border fees*
  - no shipping surcharges
  - no state taxes!
(*on orders under $200)

7. A store for Canadians too
Fast delivery service to Canada through Canada Post or FedEx with...
  - no border fees
  - no shipping surcharges
  - no customs hassles!
Read more about Canadian service

8. Real people at your service
Fast, courteous service by email or phone. Give us a call or send us a message and let us know what we can do for you.

9. Product technical support
Contact us for technical support, copies of manuals, or for no-hassle warranty & return service. We are one of the few internet stores that offers product service with NO RESTOCKING FEE.

10. Spam-free zone
We appreciate your business & respect your privacy. You will not get any annoying email from us, and we do not share your information with anyone!

Other Customer Service Areas...

Hassle-free service to the USA & Canada
How your order is processed
Privacy & Security at the Outpost
Shipping options & standards
Product service & returns

What our customers are saying...

Thanks for your attention to customer service. Yes, I found your product such a good idea I sent an order to my mom and then ordered for myself. I appreciate your contacts to make sure that the double order was not an error. Yours is the first contact I've had from a vendor (online or not) that was more concerned with getting it right than making maximum profit. You've created not only a loyal customer, but one who will be singing the praises of modernoutpost.com to everyone he knows. Thank you.
- B.S., Arlington, VA

I received the Compass with Thermometer. Thank you for the smooth well informed transaction. Thanks for the catalog as well.
- D.S., Englewood, CO

I recently purchased a "Pocket Chainsaw" from your site. I just wanted to let you know that I am very pleased with my purchase. This was the first online purchase I have ever made and I am very happy with how easy it was to find and purchase the product I wanted from your site. You even had a video showing the product in use, That was more than I would see in an actual store. My product showed up not even 2 days after I placed my order and even came with a catalogue. I liked the fact that you showed the canadian price of the item. Finding out you are based in British Columbia was pretty cool too! Anyway great job the only thing unhappy with you guys is the giant tree I tested this little pocket saw out on! Thanks again.
T.V., Kamloops, BC

Nice web site! The others had the same overall price, but only yours worked and provided the overall total before asking for the CC No.
- C.B., Annapolis, MD

I received the merchandise in good order just in time as I’m packing my gear for paddle-in camping and canoeing at the Algonquin interior. I like to thank you for your thoughtfulness and professionalism. Have a great summer!
I.Z., Ottawa, ON

Easy check out... one of the better ones on the net
- M.S., Cle Elum, WA

Cool site. All the things I have heard about (re: products) in one place – and better yet you are Canadian!
- J.S., Prince George, BC

Thank you for your exceptional service. I am very appreciative of your concern and helpfulness. I received my order in time for my trip to Maine. Thank you again.
- L.D., Fair Haven, NJ