We honor the manufacturer's warranty on every item we sell. If you experience a problem with an item you purchased from us, we would like to know.
Send us an email outlining the problem you have, and the original purchased date. Many manufacturers offer service on their products, and we can help arrange this for you if necessary.
If you find that you require warranty service within 60 days of making your purchase, Modern Outpost will reimburse shipping costs to a maximum of $15. As noted above, please ensure that you use a regular Post Office service to avoid the high cost of courier service.
Product Returns...
Whether a return or a warranty replacement, Modern Outpost can provide a refund or ship the replacement item without having to wait for the Post Office to return your purchase. Simply fax or email us a copy of your return postal receipt, and we will ship your replacement of process your refund.
Restocking Fee...
None. We believe that in a shopping environment such as a catalog or website it is not appropriate. After all, unlike a physical store, our customers were not able to view, touch, or even demo an item. We believe in making your purchase decision as easy as possible.
Warranty Service...
To return an item to us for warranty replacement, simply contact us via email or phone to notify us of the problem. Then re-wrap the item in its original packaging (if available), and ship via regular surface parcel post as per the return instructions on this page.
PLEASE DO NOT USE A COURIER SERVICE.
Note that we will not accept packages returned COD.
