Welcome to Modern Outpost, we’re glad you’ve found us!
Knowing that you have many options for shopping online, and in your community, we thank you for taking the time to see what we’re all about. We hope we can be of service!
You’re on this page to find out more about how we operate, and what you can expect if you decide to work with us. In this internet age, trust and integrity may often seem like rare qualities, but they are the way we roll.
Our Loyalty To You…
Satisfaction Satisfaction always sounds like the bare minimum, so we settled on a better plan…
Meet or Exceed Expectations or We’ll Take It Back
Open the box. Try the equipment. Make sure it will do the job for you. If you decide not to use it, simply mail it back to us within 30 days of purchase for a complete, 100% refund of the product price.* No re-stocking fees. No hassles.
Worried about fake reviews and inexplicable super deals on Amazon?
You should be. It’s a problem.
Factory knock-offs, undisclosed refurbishings, ‘used-sold-as-new’.
You won’t find any of that nonsense here at Modern Outpost.
Did you know that we cover shipping costs when it comes to warranty issues? That’s right, if it’s broken, & it wasn’t your fault, we pay the postage. You don’t even need to find your receipt!
We handle most issues ourselves, & only involve the manufacturer when it will provide you with better, faster service.
Why would we pledge to cover warranty shipping costs, and then decide to sell garbage?
No, we only sell stuff that works, and works well. This means we are extremely choosy about what we put into our catalog. We call it our ‘no crap’ policy.
It’s not possible to carry every product from every manufacturer, but we can try. We have been known to go out of our way to get what people need, so if you need an item from a manufacturer we represent, and we don’t have it in our catalog, just give us a call & we will get it on the next stagecoach out.
Got a problem requiring a solution? Need to know how something works? Need a design or quotation? Please feel free to send us an email, we’re happy to help.
We want to see you back here at the Outpost for many years to come. When you work with us, you are working with one of the few companies that knows that before you will be loyal to us, we need to show you how loyal we are to you.
How Your Order Is Processed
After placing an order with us online, or by phone, you will receive an order confirmation via email outlining your purchase.
We maintain a large product inventory through Canada-wide distribution centres (not Amazon!) that allows us to ship most orders within 1-3 days. Our wide distribution network also means that we usually have products available when supply chains are tight.
If you have any questions or concerns about your order, please give us a call or send us an email, and we will deal with it promptly.
Shipping Your Order
We ship most small orders via Canada Post, fully insured and tracked through their commercial service.
All customers receive a confirmation of shipment via email with tracking numbers.
Common carriers are used for large freight needs.
The FREE SHIPPING disclaimer…
That asterix beside the FREE SHIPPING label on the product page and on our header bar? That is there as a reminder that no matter how hard we try, Canada is a very large place, with folks living and working in all sorts of far-flung exotic locales. So, while we can certainly provide free freight to places like Whitehorse, Guelph, & Medicine Hat, it is nearly impossible to provide this perk to Atlin, Inuvik, Fort Smith, or Lobster Cove. Especially during key times of the year.
That being said, we will provide a shipping credit equal to the perk afforded to the larger towns and cities to Canadians in remote places. We will outline the exact cost before you pay for an order – simply send us an email or check-out with the ‘Offline’ payment option, and we’ll get an estimate to you for consideration.
Privacy & Security
Modern Outpost takes several steps to ensure the security of customer order information:
- SSL Secure Server communication.
- Data encryption
- Your credit card information is not stored. Period. Not on the website. Not in accounting. Not with PayPal (unless you have an account with them).
- We confirm cardholder identity to prevent fraudulent use of credit card information.
Please feel free to contact us with any questions or concerns.
Personal address and contact information provided to Modern Outpost for the purpose of mailing or emailing product or company literature, including the Modern Outpost Catalog, is kept in strict confidence. Customer information is not sold, rented, or shared with any third party.
Returns & Exchanges…
Modern Outpost will accept product returns within 30 days of purchase provided that the equipment includes all original packaging, and has not been used or installed.
Contact our office for return address & Canada Post instructions.
* Policy Regarding Returned Equipment In A ‘Used’ State Of Condition…
Modern Outpost reserves the right to assess a restocking fee on returned equipment purchases where the equipment had been used. This restocking fee is 25% of the equipment price.
Additionally, a damage assessment will be made upon return, along with a verification that all parts have been included. The customer is responsible for damage & missing items.
That about covers it!
If you have any questions or concerns, please feel free to contact us.